Support
How can we help?
Contact us
Email support@movi.ae and we will aim to respond within 2 working days.
Frequently asked questions
Account
- How do I create an account?
- Download the Movi app and tap "Sign up". You can register with your email address. Some features require identity verification, which is completed in-app.
- How do I reset my password?
- On the sign-in screen, tap "Forgot password" and enter your email address. You will receive a code to set a new password.
- Can I use Movi as both a buyer and a seller?
- Yes. If you have a listing, you can switch between the buyer and seller experiences using the switcher in the app.
Properties
- How do I save a property?
- Tap the heart on any property card to save it to your favourites, or the star to shortlist it.
- How do I create a listing as a seller?
- Switch to the seller experience and follow the guided listing flow. You will be asked to add photos, details, and pricing.
- How accurate is the match score?
- The match score is calculated from your buyer profile answers and improves as you interact with listings. You can update your profile at any time.
Viewings & messaging
- How do I book a viewing?
- From a property page, tap "Book a viewing" and choose an available time slot. You will receive a confirmation notification.
- How do I cancel or reschedule a viewing?
- Open the appointment in the appointments section of the app and choose "Reschedule" or "Cancel", or message the seller directly.
- Are my messages private?
- Messages are stored securely on our servers and are visible only to the participants in the conversation. Full details are in the Privacy Policy (in the app under Profile → Legal).
Technical
- The app is not loading. What should I do?
- Check your internet connection, then force-close and reopen the app. If the problem persists, install the latest version from the App Store.
- I am not receiving push notifications.
- Make sure notifications are enabled for Movi in your device settings (Settings → Movi → Notifications).
Privacy & your data
- What personal data does Movi collect?
- The information you provide when registering and using the app, plus first-party usage analytics to improve the service. Full details are in the Privacy Policy (in the app under Profile → Legal).
- How do I request a copy of my data, or ask for it to be deleted?
- Email us at support@movi.ae with your request. You can also delete your account directly in the app (see below).
Deleting your account
You can delete your Movi account at any time from within the app: open Profile → Settings → Delete Account. This permanently removes your account data. If you need help, email support@movi.ae.